Refund policy
1. Try before you buy
Every new customer can take a free 24-hour test. Please use it to check that the service works well on your device and internet connection before you pay.
2. When you can get a refund
If the service does not work as described and our support team cannot fix the problem, you can ask for a refund within 7 days of activation.
3. How to ask
Message us on WhatsApp or email support@example.com with your order details and a short description of the problem, so we can try to solve it first.
4. How refunds are paid
Approved refunds go back to the original payment method as soon as possible. The time it takes to appear depends on your bank or payment provider.
5. What is not covered
Problems caused by your internet connection, your device or not following the setup guide, and accounts closed for breaking our Terms of service.
6. Your legal rights
This policy does not affect any rights you have under the consumer law of your country.